Q. What is your return policy?
A. To view our full return policy please visit our Return & Refund Policy page.
Q. What are your regular business hours?
A. 24 hours! as we only sell our products online. In case if you want to view and try out our furniture, please visit our collaborator @ duluKINI Pavilion Bukit Jalil.
Q. I need to change my address. Can I do this online?
A. Please contact our Customer Service at +603 7620 4613, send us an WhatsApp message at +6011 5411 2349 or send us an email at info@ateliermaya.net, and we will be able to assist you.
Q. How can I cancel my order?
A. You can cancel your order within 48 hours after placing your order by calling Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net.
Q. I need to make changes to my order.
A. Please call Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net. Changes could only be done within 48 hours after placing your order.
Q. Do you have a delivery service?
A. Atelier Maya offers delivery service to your home or business via lalamove or free pickup service at our warehouse at Subang Jaya.
Q. What are the payment options at Atelier Maya?
A. To view our payment options, please visit our Payment Methods page.
Q. What if a part is missing in the package?
A. First, please check to make sure you have received all of the packages for the item. Some articles are sold in several boxes. If you are missing a package, please call Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net immediately.
Q. How do I know if an item is in stock?
A. You can view stock information on the product page, if it is out of stock then you will see a banner saying “Sold out”. Out-of-stock items can be ordered via pre-order option.
Q. Why is my item out of stock?
A. We strive to maintain the availability of all items listed in our catalogue. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock.
Q. What can I do if an item is out of stock?
A. Atelier Maya receives frequent shipments of our products. Out-of-stock items can be ordered via pre-order option.
Q. Can I place an order for an out of stock item and be notified when it becomes available?
A. You can contact us to place a backorder and be notified via email when the item becomes available.
Q. If I place my order online, how long will it take to be delivered?
A. For standard size furniture: Standard delivery time would be approx. 7-10* days. For Custom made furniture: Standard delivery time would be approx. 3-4* months.
*Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date 1 day before the delivery.
Q. How do I know what time the lalamove will deliver my order?
A. Call our Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net to arrange for your preferred delivery date and time. We will contact you 3 days before your scheduled delivery date to provide you with a four-hour time frame for delivery.
Q. How can I track my order?
A. Status of your order will be sent to your registered email address periodically or call our Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net for updated status.
Q. Does Atelier Maya offer assembly service?
A. Most of our products do not require assembly or come with simple flat-packed assembly instruction. However, if you would like us to assemble your products, please tell us so when you submit your order request. We are unable to provide ad hoc assembly services at the time of delivery, so please do let us know in advance if you require our help. Our assembly service will not include any wall mounting or renovation works. Please note that assembly charges in the amount of MYR$200 per order or any other amount of which we may inform you of in advance of services rendered will apply. Please contact our Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net for detail arrangement.
Q. What should I do if my item is damaged?
A. If your item is damaged, simply contact our Customer Service at +603 7620 4613 or WhatsApp +6011 5411 2349 or send us an email at info@ateliermaya.net.
